How to Apply for an Interim Driving License Using eCitizen

How to Apply for an Interim Driving License Using eCitizen

In Kenya, obtaining an interim driving license, also known as a Provisional Driving License (PDL), is a crucial step for aspiring drivers. With the migration of NTSA services to the eCitizen platform, the process has become more streamlined and user-friendly. Here’s a step-by-step guide to help you apply for an interim driving license using the eCitizen portal.

Step 1: Create or Log into Your eCitizen Account

  1. Visit the eCitizen Portal: Open your web browser and go to the eCitizen website.
  2. Log In: If you already have an account, enter your ID number and password to log in. For new users, you need to create an account by clicking on “Create an Account” and following the registration instructions.

Step 2: Access the NTSA Services

  1. Navigate to NTSA Services: Once logged in, scroll through the available services and select “National Transport and Safety Authority (NTSA)”.
  2. Select Provisional Driving License: In the NTSA dashboard, look for the option to apply for a Provisional Driving License and click on it.

Step 3: Fill in the Application Form

  1. Personal Information: You will need to provide your personal details such as your full name, date of birth, and contact information.
  2. Medical Fitness: A self-declaration of medical fitness is required. Ensure that you meet the health standards stipulated for driving.
  3. Upload Documents: If necessary, upload any required documents, such as a passport-sized photo and a copy of your ID.

Step 4: Make Payment

  1. Payment Options: The portal will redirect you to the payment section. You can pay using mobile money (e.g., M-Pesa), debit/credit card, or through a bank.
  2. Confirm Payment: After completing the payment, ensure you receive a confirmation receipt. This receipt is crucial for tracking your application.

Step 5: Submit the Application

  1. Review and Submit: Double-check all the information provided to ensure accuracy. Once you are satisfied, submit your application.
  2. Application Confirmation: After submission, you will receive a confirmation email or SMS. This message will include your application reference number, which you can use to track the status of your application.

Step 6: Download the Interim License

  1. Processing Time: The NTSA typically processes the application within a few days.
  2. Download: Once your application is approved, you will receive a notification. Log back into your eCitizen account, navigate to the NTSA services, and download your interim driving license.

Tips for a Smooth Application Process

  • Ensure Accurate Information: Double-check all the details you enter to avoid delays caused by incorrect information.
  • Keep Documents Handy: Have all necessary documents scanned and ready for upload to expedite the process.
  • Monitor Your Application: Regularly check your email and eCitizen account for updates on your application status.


Applying for an interim driving license in Kenya is now more convenient thanks to the eCitizen platform. By following these steps, you can easily navigate the application process and get your Provisional Driving License without hassle. Happy driving!

For more information, visit the eCitizen website or refer to the NTSA guidelines on their official page.

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